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On Demand: Retail’s Frictionless Future

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Retail’s Frictionless Future

Even prior to the COVID-19 global pandemic, retailers were moving to a frictionless future. While there are already several small format stores that are fully frictionless, for most retail environments the future involves a combination of technologies that remove friction from the purchase process, but are not completely automated.

Adoption of Touchless Technologies

This research paper looks at what the data in our latest IT Study says about the adoption of touchless technologies to reduce friction for retailers.

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Retail's Frictionless Future

 

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