Replay: Retail’s New Normal
COVID-19 has radically changed retail. What is changed for good, what is temporary until there is a vaccine. This white paper talks about what has worked and what has not for retail. Some segments saw rapid growth and tremendous out-of-stocks. Others are struggling to survive due to government shutdowns and now fame massive overstocks and discounting.
Where does technology fit in? What solutions have staying power? Where are retailers losing their shirt with new customer journeys. This research reveals solutions that are best to consider both in the near term and for the next decade.
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