The following is a replay of a webinar from December 15th on how retail is moving towards Unified Commerce.

Unified Commerce is one step beyond Omnichannel and includes the technology enabled retail functions (both inside and outside the company) to serve the consumer where, when and how they desire.

Multi ->Cross->Omni->Unified Commerce

Here is the replay with IHL President Greg Buzek

In conjunction with the webinar we’d also like to offer you a free summary white paper on Unified Commerce titled Unified Commerce: Retail Is Coming Together. In this summary we delve further into some of the issues explored during the webinar and highlight some of the key metrics and opportunities which will drive adoption in the years to come.

Should you be a retailer or a vendor looking to improve your Unified Commerce strategy and would like some insight from IHL, please contact us at ihl(at)ihlservices.com or +1.615.591.2955.