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Jeff Roster

Jeff Roster


Jeff Roster is VP of Retail Strategy.  With nearly 30 years of retail and technology experience, Jeff oversees IHL's retailer engagement, vendor briefings, and strategic IT services practice.  Prior to IHL Jeff served as Vice President Industries – Retail for Gartner, Inc. where he was responsible communicating global IT trends in the retail, wholesale and consumer product industries, analyzes end-user requirements, and consulting on strategies with IT vendor clients. In his role at Gartner he was selected as one of the 25 Most Influential People in Retail by Retail Info Systems News (RIS) magazine and is on the Executive Technology Power 50 list. Jeff also received the coveted Gartner Thought Leadership award for IT research. Before joining Gartner, Jeff worked in logistics and process improvement for Mervyn’s. As an operations manager, he developed benchmarking and total quality management initiatives, as well as operational budget analyses. Jeff serves on the Board of Advisors for Retail Orphan Initiative.

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Recent Articles See All by Jeff Roster

  • Which Vendors Are Best Positioned To Increase Business In 2017

    Which vendors are either seeing revenue increasing or decreasing with their customer base this year? That’s probably the number one question we get at IHL.  To answer that question we recently asked retailers their investment plans with a list of technology providers for 2017.  That question provided a treasure trove […]

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  • Pursuing Unified Commerce Without Sacrificing Security

    Without question, the single biggest trend in retail is in the area of Unified Commerce; namely getting both internal and external systems integrated in such a way that product can be shopped from anywhere and delivered from anywhere.  Retailers are scrambling to figure out how to best compete against Amazon, […]

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  • REPLAY: Unified Commerce – Modern Retail’s Coming Together

    The following is a replay of a webinar from December 15th on how retail is moving towards Unified Commerce. Unified Commerce is one step beyond Omnichannel and includes the technology enabled retail functions (both inside and outside the company) to serve the consumer where, when and how they desire. Multi ->Cross->Omni->Unified […]

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  • Is Best of Breed Software Dead?

    This headline is certainly going to raise a few eyebrows. In the last two weeks we have had 4 different conversations with retailers as part of our Strategic Operations Exchange program where best of breed vendors that we suggested for a specific solution were dismissed out of hand by the […]

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