Research & Advisory

brave

Brave New World of Unified Commerce – 13th Annual IHL/RIS News Study

$3,495.00$3,995.00

Clear
* For all license choices and descriptions, please see pricing tab below

Product Overview

Date of PublicationJanuary 5, 2016
FormatElectronic PDF
GeographyNorth America

Retail is undergoing a dramatic transformation, the greatest since internet was introduced to the stores. What were once silos among many different channels for many retailers are being merged to get to a single view of the customer.  Let’s face it, she wants to shop when she wants to, where she wants to, and how she wants to and be recognized for the great customer she is regardless of the channel.  The technology purchases are being made now to let this happen in the future.

We have titled our 13th annual study with RIS News as “Brave New World of Unified Commerce”.

A great deal has been made about the words cross channel or omni-channel as horrible buzzwords, but what can’t be denied is the investments retailers are making to get to this Holy Grail or Nirvana of retail where everything works together. That being said, there is also the real reality of limited budgets and the timing it takes from point of decision to systems being fully deployed in stores and online.

This study hits all of the major technologies and most important, when are retailers buying each and when will they be functional for associates and ultimately customers.  This study covers the following:

  • IT Spending, Store Growth, IT Hiring
  • Who Didn’t Make EMV Deadline and Who’s Fault?
  • Value of Multi-Channel Shopper by Segment
  • Rise of Distributed Order Management (DOM)
  • Retail is moving to the cloud…but how fast?
  • Planned spending on Predictive Analytics, Beacons, Data Visualization, RFID and more
  • Analytics for action by associates and data visualization
  • Internet of Things at the store level
  • Mobile enablement of associates and engagement with consumers
  • State of readiness for Ship from Store and other Unified Commerce functions.

With responses from many of the top retailers in North America, we have produced the results in a detailed, but very easy to read study. You also get the raw data to do your own analysis by segment.

The report is designed for use by Retailers, Hardware Providers, Software Providers, Service Providers and others who might have a vested interest in the North American retail market. The complete outline with chart titles is below.

Along with research study analysis your license also includes the raw data in spreadsheet form to do your own cross tabs.  You can cross tab any answer to any other answer for unique insight.

We break down the data to find answers to questions that many in our industry are asking, like the following:

What do the IT Spend, Store Growth and Store Remodels look like for 2016?

What are the retailers’ Top Store System Priorities?

How is Unified Commerce Driving IT Spend?

Where are Retailers Spending in the Cloud?

Which segments are looking to replace POS clients, POS Software, POS Printers, POS Scanners and EFT/Debit/Signature Capture devices? Will it be a good year or bad year for POS and peripherals?

Who is planning to deploy which Mobile Platforms and Applications, and when?

What emerging retail technologies have the best traction going forward?

Table of Contents

1.0 Executive Summary

1.1 Introduction
1.2 Study Highlights
1.3 Leaders and Laggards
1.4 Key Findings

2.0 Growth in All Forms – Things Looking Up

2.1 Growth in Many Areas
2.2 IT Hiring Growth
2.3 Enterprise and Store-Level IT Spend Growth
2.4 IT Spend by Segment
2.5 Store Growth and Remodels – What That Means

3.0 Offline or Online – How Channels Drive Business

3.1 Sales Channel Insights
2.2 Online vs Offline Sales
2.3 Influence of Mobile Commerce and E-Commerce on Bricks and Mortar Sales
2.4 Influence of Stores on E-Commerce and Mobile Commerce
2.5 Profitability of Multi-Channel Customers

4.0 Top Store Priorities

4.1 Top Store System Priorities
4.2 Priorities by Segment
4.3 Purchase Timeframe by Retail Segment
4.4 Purchase Timeframe by Tier

5.0 Emerging Technologies

5.1 Budget Plans for Emerging Technologies like Beacons, Predictive Analytics, Data Visualization, RFID and Internet of Things (IoT)
5.2 Emerging Technology Plans by Segment
5.3 Leaders and Laggards and Emerging Technology Plans

6.0 WiFI Infrastructure Spending

6.1 WiFi for Associates
62 WiFi for Customers

7.0 What Happened to EMV

7.1 Who Made Deadline and Who Missed
7.2 Whose Fault Was It For Those Who Missed?

8.0 Unified Commerce

8.1 When Will Retailers Be Ready?
8.2 Key Functions and Timeframe for Deployment
8.3 Unified Commerce Key Findings

9.0 A Look at Retail Software

9.1 Where is the Retail Software Spend by Category
4.2 Cloud Spend by Tier
4.3 Software Insights

10.0 Study Background and Methodolody

2016 Store Systems Study Summary

Some sample pages.  Click thumbnails to expand

Is this a comprehensive view of the marketplace?
No, this is a survey of more than 80 retailers with stores in 100 retail segments and their purchase intentions. While a full market overview would include everyone, this is just the answers of those that responded to the survey. Caution should be used in extrapolating these results to the entire market. For some comprehensive market research on store automation technologies, you should Click Here.

Did this survey cover larger or smaller retailers?
Actually both. Roughly 53% of the respondents were retailers over $1 Billion. Another 13% were retailers over $500 Million but less than $1 Billion. The remaining retailers were under $500 Million in annual sales. The data is broken down by retailer size so you can see the differences.

Can I share this study in my company?

Yes if you have an enterprise license.  See below for more.

Can I share this study with partners and clients?
Not in entirety unless you have negotiated a distribution license with IHL. Basically we don’t want the study going to partners and clients who should otherwise purchase a license. This is what we do for a living, and if people violate this we can no longer do the research. Contact us at ihl(at)ihlservices.com with any questions.

Can I quote this study in my presentations and press releases? In most cases this is fine but we ask that you run it by us first at ihl(at)ihlservices.com. Typically things shared in percentages (ie. this is 20% increase) then that is fine. Items in raw $$$ or units typically we will not allow to share. But we can work with you on this. We realize that you buy the research to use, so we can usually find a nice compromise that protects our IP and meets your needs.

Can I get access to the analysts who wrote or partnered in the study?

Yes, one of the core differentiators of IHL Research Studies is that included in part of the price is up to 1 hour with the analyst to ask follow-up questions or dig further into any assumptions. This does not extend to getting more data, just better insight into how we arrived at the data and came to the conclusions from that data.

License Options

Single User License – a lower priced license that is designed for use for a single user, not to be shared internal with other users or externally to partner, customers or other parties.

Enterprise License – a license that allows for the research to be accessed and shared internally with anyone else within the organization and wholly owned subsidiaries.

IHL Group License and Fair Use Agreement

All of IHL Group’s generally available research are electronic licenses and are limited by the license type chosen for purchase.  For Single User Licenses this means that the person buying the research is the only person to use the research.

For Enterprise Licenses, these can be shared freely within the company. We only ask that this information not be shared with partners or others outside the purchasing company without authorization from IHL Group. The license does not extend to joint ventures or other partnerships. If the relationship is not a wholly-owned subsidiary, then both parties would need a license.

Practically, this implies the following:

  1. The purchasing company can use the data and research worldwide internally as long as the international organizations are wholly owned subsidiaries of the purchasing company.
  2. The data or any research cannot be distributed in whole or in part to partners or customers without express written approval from IHL Group.
  3. The purchasing company may quote components of the data (limited use) in presentations to customers such as specific charts. This is limited to percentage components, not individual unit information. Unit data cannot be shared externally without express written approval from IHL Group. All references to the data in presentations should include credit to IHL Group for the data.
  4. The purchasing company can reference qualitative quotes in printed material with written approval from IHL Group.
  5. All requests requiring written approval should be submitted to ihl(at)ihlservices.com and will be reviewed within one business day.

For Distributed Licenses, if applicable, the research can be shared with prospective customers and potential institutional investors.  It cannot be shared with partners or other vendors who should be purchasing their own licenses.

For any questions regarding this policy, please contact us at 1-888-IHL-6777 (North America) +1.615.591.2955 (International) or email us at ihl(at)ihlservices.com.