Analyst Corner

Category: Uncategorized

Which Vendors Are Best Positioned To Increase Business In 2017

Which vendors are either seeing revenue increasing or decreasing with their customer base this year? That’s probably the number one question we get at IHL.  To answer that question we recently asked retailers their investment plans with a list of technology providers for 2017.  That question provided a treasure trove […]

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Amazon Has A TIGIR By The Tail

The single biggest problem that retailers are facing today is how to compete with Amazon.  While retailers have been arguing over whether the company is profitable in retail, Amazon has changed the game.  They are both a technology company and an endless aisle retailer with options for delivery in less […]

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What’s in a name – A better POS, perhaps?

When you attend the number of events that we do at IHL, you hear a lot of buzzwords and often roll your eyes while playing Buzzword Bingo when the overused terms come up in presentations.  But every once in a while you hear a new description that actually does a better […]

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When Will Retailers Get Real?

Almost every retailer is struggling with same store comps this year.  The energy dividend has gone away and as an industry many companies are in absolute denial that the world of retailing is changing dramatically and customers are struggling to find a reason to come into their stores.  A few […]

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Is Amazon the Walmart of 1990?

According to Investor’s Business Daily, over 51% of all E-Commerce growth during the holidays went to Amazon, and roughly a quarter of all North American retail growth for the year went to Amazon. Over 38% of U.S. households now have an Amazon Prime account, mainly for the free, two-day shipping, and […]

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Stupid Is as Stupid Does – EMV Mess

There is an old saying, “Pigs get fat, hogs get slaughtered.”  There is no hog more deserving to get slaughtered in the retail landscape than the merchant/acquiring banks in the US PCI/EMV debacle with Visa/Mastercard/AMEX. As we all know October 1st was the deadline for the EMV mandate in the […]

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REPLAY: Unified Commerce – Modern Retail’s Coming Together

The following is a replay of a webinar from December 15th on how retail is moving towards Unified Commerce. Unified Commerce is one step beyond Omnichannel and includes the technology enabled retail functions (both inside and outside the company) to serve the consumer where, when and how they desire. Multi ->Cross->Omni->Unified […]

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Extreme Idea for Improved Customer Experience

A few weeks ago my wife and I headed out for a date night to see the latest Mission Impossible movie (great movie BTW). So we had our popcorn bucket, planned to buy our drinks and such at the concession stand but stopped off at our local Walgreens to pick […]

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Technology Trends by Tier

This week I did a webinar for RSPA (Retail Solutions Providers Association) that looked at how the trends for IT spending differ among the size of retailers.  This webinar looked at how smaller retailers look at Unified Commerce differs from those that are giant retailers.  What is the priority for […]

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