Analyst Corner

Analyst: Lee Holman

Is Amazon the Walmart of 1990?

According to Investor’s Business Daily, over 51% of all E-Commerce growth during the holidays went to Amazon, and roughly a quarter of all North American retail growth for the year went to Amazon. Over 38% of U.S. households now have an Amazon Prime account, mainly for the free, two-day shipping, and […]

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Disconnect Between IT and Loss Prevention

In conversations with retailers it is obvious the CCTV cameras, traditionally a Loss Prevention asset only, is being co-opted for a variety of different functions.  This is necessitating a much closer relationship between IT and the LP personnel.  Where both of these departments tend to be cost centers in most retailers, […]

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4 Stages of Mobile: Why All Roads Are Not The Same

devices

Without question, mobility is well down the road to transforming how retailers and hospitality providers interact with customers. For instance, some restaurants have seen a 25% increase in table turn when mobile devices are used. And some retailers, especially in the Specialty segments, are planning to completely remove their traditional […]

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Mobile POS: Affecting and Effects

As as we discussed in our study Mobile POS: Hype to Reality, mobility is well down the road to transforming how retailers and hospitality providers interact with customers. For instance, some restaurants have seen a 25% increase in table turn when mobile devices are used. And some retailers, especially in […]

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Where is POS Going?

Over the course of the past dozen years or so, we have had a ringside seat to witness some really interesting changes in the POS landscape. We saw the shipment growth curve change from a fairly constant 4-5% uptick each year to one with a more sinusoidal look due to […]

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Self Service – Where is it Headed?

Previously, at IHL we have written about the historical changes in the POS landscape, as well as where we saw POS heading in the future. As part of that discussion, we briefly addressed the expectation that Self-Checkout systems and Kiosks would continue to grow in the retail landscape. Certainly, Self-Checkout […]

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When the System Takes Over, Part Deux

Just before NRF, Sean told us about a situation where the best laid plans of a national retailer’s management and IT department caused havoc for a very well intentioned customer with a very large transaction. This week, I’d like to tell you about another situation involving a national retailer, a […]

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Shortsighted in the Midst of Recession

According to Census data, in the past 12 months the US retail economy has seen a 9.4% decline compared to the previous 12 months. While there have been some bright spots, store closings, bankruptcies and layoffs have been the things most prevalent in the news. Most retailers currently have a […]

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