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The Shopper-Centric Store: 7th Annual Store Systems Study
Format: Electronic PDF
Date of Publication: January 8, 2010
License:
Pricing: $3,500.00
Geography: North America
Author(s):
Lee Holman, Sean M. Alexander, Greg Buzek
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Once again, IHL Group has teamed up with RIS News to bring you the most detailed store systems study available. During interviews we conducted during Fall 2009, we asked retailers about their outlook on the economy, their IT spend expectations, their opinions about software vendors and operating systems, their future store systems buying decisions, and a host of other topics. We received responses from 90 retailers, including many of the top retailers in North America. The results of those interviews are contained in this detailed, but very easy to read study. There are over 100 charts and graphs contained within 83 pages, and the data is broken down by retailer size, by retail segments, and by other criteria such as future OS, purchase plans and the primary motivations for upgrading their store systems. The study is titled, "The Shopper-Centric Store," and represents the kind of "brass tacks" research that retailers and vendors find invaluable.
Included in this research is a detailed discussion of Workforce Management and Security technology purchase decisions. We also include a detailed section on Compliance issues, especially in terms of what the IT Spend picture looks like for 2010. Further, there is a discussion of the various Mobility and Cross-Channel issues that retailers face, along with their thoughts about them.
Additionally, the report names names of POS software vendors that have the largest retailer mindshare. We say which vendors are most cited by retailers for purchases during 2010 and further out.
All of the Vendors addressed in this study can be found at the FAQ tab. For an outline and sample pages, see the Preview tab.
The report is designed for use by Retailers, Hardware Providers, Software Providers, Service Providers and others who might have a vested interest in the North American retail IT market.
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North American Retail POS Terminal Market Study
Format: Electronic PDF
Date of Publication: February 15, 2010
Pricing: $2,995.00
Geography: North America
Author(s):
Lee Holman, Greg Buzek
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North American Retail POS Printer Market Study
Format: Electronic PDF
Date of Publication: March 24, 2010
Pricing: $2,695.00
Geography: North America
Author(s):
Jerry Sheldon, Greg Buzek
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Sophia - Wisdom for Retail IT Vendors - North America
Format: Online - Web Access
Date of Publication: July 6, 2010
Pricing: $0.00
Geography: North America
Author(s):
Sean M. Alexander, Jerry Sheldon, Greg Buzek
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What our customers have to say about this product
"Whenever I think of POS the first expert that comes to mind is Greg Buzek, but of course Greg and IHL Consulting are so much more than just POS, although there is still no one better. The depth and breadth of IHL's studies, databases, tools and fields of expertise grows each year and I look forward to taking full advantage of each and everyone of them."
- Joe Skorupa, Group Editor-in-Chief, RIS News
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"You wow'd me. Nice job! And thank you!!! "
- National Sales Representative, Major German Software Company
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Product Highlights
We break down the data to find answers to questions that many in our industry are asking, like the following:
What do the IT Spend expectations look like for 2010, especially in the Enterprise and Store areas?
What are the retailers' top Store System Priorities?
Which segments are looking to replace POS clients, POS Software, POS Printers and EFT/Debit/Signature Capture devices?
Given the recent financial meltdown, what are the retailers' outlook on the economy? Do they expect growth, or are they resigned to stagnation and just getting by?
Who is planning to deploy which Security/Compliance and Workforce Management applications, and when?
What emerging retail technologies have the best traction going forward?
How are WEPOS/POSReady, Linux and Windows 7 gaining traction and mindshare?
Table of Contents
Summary of Findings
1.0 Introduction
Introduction/Background and Objectives
How to Read This Document
Methodology
Demographics - Who Responded?
2.0 Financial Expectations
2.1 Economic Outlook
2.2 Enterprise IT Spend Growth
2.3 Store IT Spend Growth
2.4 Store IT Spend Growth by POS Software Vendors Under Consideration
2.5 Software Maintenance Costs
2.6 Software Maintenance Costs by POS Software Vendors Under Consideration
3.0 IT Spend Priorities
3.1 Store System Priorities
3.2 What's After POS?
4.0 Point of Sale
4.1 Key POS Software Vendors with the Most Interest
4.2 POS Software Purchase Intentions and the Impact on Vendor
4.3 Key POS Functions & Priorities
4.4 POS & Peripheral Purchase Trends
4.5 POS Operating Systems
4.6 Other Store Systems
5.0 Security / Compliance
5.1 Security Technology Utilization
5.2 Compliance
6.0 Workforce Management
6.1 WFM Hardware and Software Purchase Intent
6.2 Labor Scheduling
6.3 Time & Attendance
6.4 Task Management
6.5 Hiring Management
7.0 Mobility & Shopping Experience
7.1 Mobility Hardware and Software Purchase Intent
7.2 Product Information
7.3 Price Comparison
7.4 Stock Check
7.5 Mobile Ordering
7.6 Near-Field Communications for Payment
7.7 Coupons/Codes Sent to Consumer Device
7.8 Shopping Experience
8.0 Cross Channel
8.1 Overview
8.2 Pickup Online Purchases
8.3 Return Online Purchases
8.4 Order Online from POS
8.5 Check Inventory at Another Store
8.6 Order Inventory from Another Store
8.7 Who Gets Credit in a Multiple Store Transaction?
9.0 Emerging Retail Technologies
9.1 Overview
9.2 Manager's Mobile Devices
9.3 Retailer-Provided Digital Assistant
9.4 Digital Receipts
9.5 Software-as-a-Service (SaaS) for Key HQ Technologies
9.6 Software-as-a-Service (SaaS) for Key Store Technologies
9.7 POS-as-a-Service (POSaaS)
10.0 References
List of Figures
Figure 1 - Respondents by Retail Segment
Figure 2 - Respondents by Title / Position
Figure 3 - Respondents by Annual Revenue
Figure 4 - Retailers Expectations for 2010
Figure 5 - Retailers Expectations for 2010 by Retail Segment
Figure 6 - Retailers Expectations for 2010 by Retail Tier
Figure 7 - Enterprise IT Spend Growth for 2010
Figure 8 - Enterprise IT Spend Growth by Retail Segment
Figure 9 - Enterprise IT Spend Growth by Retail Tier
Figure 10 - Store IT Spend Growth for 2010
Figure 11 - Store IT Spend Growth by Retail Segment
Figure 12 - Store IT Spend Growth by Retail Tier
Figure 13 - Store IT Spend Growth by POS Software Vendor Choice
Figure 14 - Overall Software Maintenance Costs
Figure 15 - SW Maintenance Fees by Retail Segment
Figure 16 - SW Maintenance Fees by Retail Tier
Figure 17 - SW Maintenance Fees by POS SW Vendor
Figure 18 - Top Store System Priorities
Figure 19 - Top Store Priorities by Retail Segment
Figure 20 - Top Store System Priorities by Retail Tier
Figure 21 - Rank Order of Technology Purchases After POS
Figure 22 - Top 10 POS Software Vendors Under Consideration
Figure 23 - Historical Consideration of POS SW Vendors
Figure 24 - Top 10 POS SW Vendor Responses by Retail Tier
Figure 25 - POS SW Vendors Considered by Retail Segment
Figure 26 - POS SW Vendor Share of 0-12 Month Purchase Intent
Figure 27 - 0-12 Month Purchase Intent Share of POS SW Vendors
Figure 28 - POS Functions for Next POS Upgrade by Retail Segment
Figure 29 - POS Functions for Next POS Upgrade by Retail Tier
Figure 30 - POS Functions for Next POS Upgrade - Purchase Within 12 Months
Figure 31 - POS & Peripheral Purchase Trends
Figure 32 - POS Client - Base Systems Purchase Trend by Retail Segment
Figure 33 - POS Client - Base System Purchase Trend by Retail Tier
Figure 34 - POS Software Purchase Trend By Retail Segment
Figure 35 - POS Software Purchase Trend by Retail Tier
Figure 36 - POS Printers Purchase Trend by Retail Segment
Figure 37 - POS Printers Purchase Trend by Retail Tier
Figure 38 - EFT/Debit/Signature Capture Purchase Trend by Retail Segment
Figure 39 - EFT/Debit/Signature Capture Purchase Trend by Retail Tier
Figure 40 - Future POS Operating Systems by Retail Segment
Figure 41 - Future POS Operating Systems by Retail Tier
Figure 42 - Other Store Systems
Figure 43 - Security Technology Purchase Plans
Figure 44 - EAS Technology Purchase Trend by Retail Segment
Figure 45 - EAS Technology Purchase Trend by Retail Tier
Figure 46 - Sales Audit Purchase Trend by Retail Segment
Figure 47 - Sales Audit Purchase Trend by Retail Tier
Figure 48 - Returns Fraud Purchase Trend by Retail Segment
Figure 49 - Returns Fraud Purchase Trend by Retail Tier
Figure 50 - Bottom-of-the-Basket Technology Purchase Trend by Retail Segment
Figure 51 - Bottom-of-the-Basket Technology Purchase Trend by Retail Tier
Figure 52 - Video Technology Purchase Trend by Retail Segment
Figure 53 - Video Technology Purchase Trend by Retail Tier
Figure 54 - Compliance Timeframe
Figure 55 - PCI/DSS Compliance by Retail Segment
Figure 56 - PCI/DSS Compliance by Retail Tier
Figure 57 - Promotion Compliance by Retail Segment
Figure 58 - Promotion Compliance by Retail Tier
Figure 59 - Shelf Planning Compliance by Retail Segment
Figure 60 - Shelf Planning Compliance by Retail Tier
Figure 61 - Purchase Plans for WFM
Figure 62 - Labor Scheduling Purchase Intent by Retail Segment
Figure 63 - Labor Scheduling Purchase Intent by Retail Tier
Figure 64 - Time & Attendance Purchase Intent by Retail Segment
Figure 65 - Time & Attendance Purchase Intent by Retail Tier
Figure 66 - Task Management Purchase Intent by Retail Segment
Figure 67 - Task Management Purchase Intent by Retail Tier
Figure 68 - Hiring Management Purchase Intent by Retail Segment
Figure 69 - Hiring Management Purchase Intent by Retail Tier
Figure 70 - Mobility Purchase Intent by Retail Tier
Figure 71 - Mobile Product Information Purchase Intent by Retail Segment
Figure 72 - Mobile Product Information Purchase Intent by Retail Tier
Figure 73 - Mobile Price Comparison Purchase Intent by Retail Segment
Figure 74 - Mobile Price Comparison Purchase Intent by Retail Tier
Figure 75 - Mobile Stock Check Purchase Intent by Retail Segment
Figure 76 - Mobile Stock Check Purchase Intent by Retail Tier
Figure 77 - Mobile Ordering Purchase Intent by Retail Segment
Figure 78 - Mobile Ordering Purchase Intent by Retail Tier
Figure 79 - Near-Field Payments Purchase Intent by Retail Segment
Figure 80 - Near-Field Payments Purchase Intent by Retail Tier
Figure 81 - Mobile Coupons Purchase Intent by Retail Segment
Figure 82 - Mobile Coupons Purchase Intent by Retail Tier
Figure 83 - Customer Facing Technology
Figure 84 - Cross Channel Purchase Intent
Figure 85 - Pickup Online Purchases, Intent by Retail Segment
Figure 86 - Pickup Online Purchases, Intent by Retail Tier
Figure 87 - Return Online Purchases, Intent by Retail Segment
Figure 88 - Return Online Purchases, Intent by Retail Tier
Figure 89 - Order Online from POS, Intent by Retail Segment
Figure 90 - Order Online, Intent by Retail Tier
Figure 91 - Check Inventory at Other Store, Intent by Retail Segment
Figure 92 - Check Inventory at Other Store, Intent by Retail Tier
Figure 93 - Order Inventory from Other Store, Intent by Retail Segment
Figure 94 - Order Inventory from Other Store, Intent by Retail Tier
Figure 95 - Who Gets Credit?
Figure 96 - Who Gets Credit by Retail Tier
Figure 97 - Purchase Intent for Emerging Retail Technologies
Figure 98 - Manager's Mobile Devices by Retail Segment
Figure 99 - Manager's Mobile Devices by Retail Tier
Figure 100 - Retailer-Provided Digital Assistant by Retail Segment
Figure 101 - Retailer-Provided Digital Assistant by Retail Tier
Figure 102 - Digital Receipt by Retail Segment
Figure 103 - Digital Receipt by Retail Tier
Figure 104 - SaaS for Key HQ Technologies by Retail Segment
Figure 105 - SaaS for Key HQ Technologies by Retail Tier
Figure 106 - SaaS for Key Store Technologies by Retail Segment
Figure 107 - SaaS for Key Store Technologies by Retail Tier
Figure 108 - POSaaS by Retail Segment
Figure 109 - POSaaS by Retail Tier
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