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Mobile POS: Reaching Escape Velocity - All Systems Go
Format: Electronic PDF
Date of Publication: June 5, 2014
License: Enterprise/Electronic - See Pricing Tab for Fair Use
Pricing: $3,495.00
Geography: North America
Author(s): Lee Holman, Greg Buzek, Jerry Sheldon
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Overview Preview FAQs Pricing

Mobile in retail is now a $7.8 Billion business worldwide and one that continues to grow rapidly. In fact, for It is the single fastest moving trend in retail since Internet was added to the stores. Mobile and the buzz about Mobile in Retail has been increasing ever since Apple began using it in their stores. Of the various store functions that can be performed using Mobile technology, one of the most interesting is that of Mobile POS. This report looks at the current state of Mobile POS in North America, the adoption rates of the various retail verticals, and the shipment and installed base details by type of device (Rugged Handheld, Non-Rugged Handheld, and Tablets). We also provide forecasts for shipments and installed base of these devices, as well as an estimate of the impact that these devices will have on the use of traditional POS hardware. From the C-Level on down, the buzz about Mobile in Retail has been increasing ever since Apple began using it in their stores. Retailers desire the same experience and the same throughput, and one of the most attractive functions they see is the use of handheld devices for Mobile POS. The use of Tablets (such as the iPad) is especially pertinent, since double-digit growth in shipments of these devices for Mobile POS use will be the norm for the forseeable future.

This report looks at the current state of Mobile POS, the adoption rates of the various retail verticals, and the shipment and installed base details by type of device (Rugged Handheld, Non-Rugged Handheld, and Tablet). We also provide forecasts for shipments and installed base of these devices, as well as an estimate of the impact that these devices will have on the use of traditional POS hardware. We also provide some operational insight on the issues that retailers face in incorporating these devices into their stores (for instance, do you know about "Momma Duck Syndrome" or the "Teenager Syndrome"?).

This study is designed for use by Mobile POS Hardware and Software Providers, Maintenance Providers, Retailers and others who might have a vested interest in the North American Mobile Point-of-Sale Market.

Note, this study does not include share by vendor. For this information we recommend our Mobile POS by Vendor data service where we track the number of devices shipped by Apple, HP, Toshiba, Motorola, and others.




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Mobile POS Shipments by Vendor
Format: Spreadsheet
Date of Publication: September 2, 2014
Pricing: $0.00
Geography: Worldwide or by Region
Author(s): Jerry Sheldon, Greg Buzek, Lee Holman
North American Retail POS Terminals
Format: Electronic PDF
Date of Publication: February 21, 2014
Pricing: $3,495.00
Geography: North America
Author(s): Lee Holman, Greg Buzek
Sophia - Wisdom for Retail
Format: Online - Web Access
Date of Publication: August 8, 2014
Pricing: $0.00
Geography: North America/EMEA
Author(s): Sean M. Alexander, Jerry Sheldon, Greg Buzek




Product Highlights

The study looks at the opportunity for each of the mobile devices as well as the impact on POS terminals for the following segments:

  • Food
  • Drug
  • Superstore/Warehouse Club
  • Mass Merchandisers
  • Department Stores
  • Other Specialty
  • Category Killers
  • Convenience/Gas
  • Bar Restaurant
  • Fast Food
  • Lodging
  • Ent. Casino-Cruise
  • Ent. Theme, Theaters, Sports


TABLE OF CONTENTS

Introduction

Background and Objectives

1.0 Mobile POS Trends

    1.1 Foundations
    1.2 Where Exactly Are Retailers With Mobile POS?
    1.3 Integration with Existing POS
    1.4 Did Retailers Forget Their Employees?
    1.5 What Else Do Retailers Need to Consider?
    1.6 Is Mobile POS a Panacea?


2.0 Apps & Platforms
    2.1 Whose Mobile POS App Will Retailers Use?
    2.2 Do Retailers Have a Preferred Device Size?
    2.3 Which Platforms are Supported?
    2.4 Does the Device Need Beefing Up?


3.0 North America Market Size and Growth
    3.1 Rugged Handhelds
    3.2 Non-Rugged Handhelds / Mobile Phones
    3.3 Tablets (Greater than 5)


4.0 Mobile POS Best Practices
    4.1 Case Studies
    4.2 Customer Acceptance
    4.3 Infrastructure
    4.4 Reliability and KPIs
    4.5 Maintenance and Support


5.0 PCI Compliance Issues

6.0 Impact on Traditional POS


    6.1 POS Shipments: Adding to or Replacing?


References


LIST OF FIGURES

    Figure 1  Who Provides the Mobile POS Solution?
    Figure 2  Device Size by Retail Segment
    Figure 3  Store Mobility Platforms Under Consideration
    Figure 4  Consumer Grade vs Retail Hardened
    Figure 5  Rugged Handheld Shipments, Mobile POS
    Figure 6  Rugged Handheld Installed Base, Mobile POS
    Figure 7  Non-Rugged Handheld Shipments, Mobile POS
    Figure 8  Non-Rugged Handheld Installed Base, Mobile POS
    Figure 9  Tablet Shipments, Mobile POS
    Figure 10  Tablet Installed Base, Mobile POS
    Figure 11  Case Study: Apple Stores
    Figure 12  Case Study: Perry Ellis
    Figure 13  Case Study: Chili's
    Figure 14  Reduced POS HW Purchases Due to Mobile
    Figure 15  POS Shipment Cannibalization by Retail Segment





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