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Greg Buzek
Greg Buzek is the Founder and President of IHL Consulting Group and one of the Founders of the Retail Orphan Initiative (www.retailROI.org), a charitable foundation that seeks to help the 400 million orphaned and vulnerable children in the world. Noted by RIS News as one of the 25 Most Influential People in Retail, he has a Masters Degree in Business Administration (MBA) from The Ohio State University, and 22 years of experience in market analysis, business planning, product development, and consulting with Fortune 500 companies. He is frequently quoted in BusinessWeek, RIS News, StorefrontBacktalk, CIO Information Network, Information Week, Supermarket News, Vertical Systems Reseller, Kiosk Magazine, The Wall Street Journal, Time Magazine, and the Washington Post and has been used as a retail technology analyst on NBC Nightly News, CBS News, and CNBC. In addition Greg has been a guest lecturer for the Wharton School of Business' Global Consulting Practicum and at Belmont University. In 2011 The Congressional Coalition on Adoption Institute honored Greg with the first ever Paul Singer Award that recognizes business and governmental leaders for going above and beyond their defined roles to advocate for better adoption and foster care policies worldwide. Before starting IHL, Greg worked with NCR Corporation and Sensormatic Electronics as a marketing and development executive on hardware, software, and electronic security products for the Retail Industry.



RESEARCH STUDIES
North American Retail POS Terminal Market Study - 2012 was a strong year for POS Shipments to the Retail and Hospitality Industries. Driven by new growth in specialty stores and fast food restaurants, the overall market increased 3.9% in 2012. This 77 page study focuses on the Retail POS market in North America for 2012-2017. It includes shipment, installed base and trends analyses of POS devices. The report is designed for use by POS Hardware and Software Providers, Maintenance Providers, Printer Manufacturers, EFT device vendors, Retailers and others who might have a vested interest in the North American Point-of-Sale Market.

EMEA POS Terminal Market Study - The sovereign debt crisis that has enveloped much of Europe is having an effect upon POS shipments, though the EMEA POS market showed growth from 2012, which was the best year in the previous five. The "Other EMEA" countries, along with the UK and Russia (both non-Euro players) led growth for the region, while Spain contracted. This new EMEA POS Terminal Study looks at the overall POS Terminal shipments by country and the nuances therein.

Asia/Pacific POS Terminal Market Study - While the North American and EMEA regions experienced satisfactory POS shipment growth in the current economy, the strong growth in the Asia/Pacific region continues to be a highlight of the worldwide POS market. China and India continue to expand, and their swelling retail ranks will continue to drive growth in 2013 and beyond. Our Asia/Pacific POS Market Study has 24 figures in 64 pages in which we explore the market climate for POS terminals in the Asia/Pacific region. It includes shipment, installed base and trends analyses for POS in Japan, China, India, Australia/New Zealand, South Korea, Vietnam, Taiwan, Hong Kong, and Other Asia/Pacific countries.

North American Self-Service Kiosks Market Study - Transactions at Self-Service Kiosks are growing better than 7% per year in North America with transactions expected to grow past $1.0 Trillion per year through the devices by 2014. This study looks at arguably one of the more dynamic yet most difficult areas to define in the IT sector - namely Self-Service Kiosks. Key to any review of Kiosks is a definition of what types of kiosks that are included. In this study we ventured beyond retail in the breadth of our discussion, but focused only on those devices where payment is currently or soon to be taken.

North American Retail POS Printer Market Study - This 75 page report focuses on the housed receipt printer market for retail POS devices in North America. Packed with 99 figures, this details the market shipshare, distribution channels and installed base for the top printer vendors doing business in the region and provides for market projections based on changing technologies and changing distribution philosophies through the year 2015. Vendors reviewed include Epson, IBM, NCR, TPG, Star Micronics, TransAct, Citizen, Bixolon, and others.

POS Software for Specialty Hard Goods - The North American Specialty Hardgoods retail vertical includes some of the largest and most diverse retailers on the planet, who have the most complex POS transactions in all of retail. This 41 page market study delves deep into the POS Software market for these retailers. We identify which software providers are leading the pack, what their market share is, and which complementary systems their software has been installed with in the industry.

POS Software for Specialty Soft Goods - The North American Specialty Softgoods retail vertical enjoys one of the most diverse and dynamic technical environments in all of retail. These retailers must not only serve their customers well, but must do so while appearing to be on the cutting edge technically. This 42 page market study delves deep into the POS Software market for these retailers. We identify which software providers are leading the pack, what their market share is, and which complementary systems their software has been installed with in the industry.

IT and the North American Supermarket - What technologies are driving investment for Grocers? How are they competing in an era of higher fuel and other commodity prices? How are mandates to fighting obesity affecting store location? Are coupons a lasting trend? This report investigates the challenges of the North American Supermarket Retailer and how information technology can be utilized to meet those challenges. For retailers this report includes the latest research on technology trends as well as technical profiles of top retailers like Kroger, Safeway, SuperValu, Walmart, Costco and others. The study includes detailed IT Spend and technical profiles for each of the Top 20 retailers selling grocery items.

North American Hospitality POS Terminal Market Study - This 40 page report focuses on the Hospitality POS market in the United States and Canada, challenges from Mobile devices and opportunities for growth. Its 15 figures describe shipments, installed base and trends analyses of POS devices based on processor speed and operating system choice. Additionally, the report covers emerging trends and influences that affected the market in 2009 and those that will help form market decisions in the future. It also includes market value for the installed base and a forecast for shipments and installed base through 2017.

Latin/South America Retail POS Terminal Market Study - The Latin/South American market for POS grew at faster rate in 2011 than in recent years. Large western retailers continue to grow in the market, bringing new POS terminals with them. Our Latin/South America POS terminal market study is 58 pages in length and has 22 figures. It explores the market climate for POS terminals throughout the Latin/Central and South American region. More than just numbers without explanation, this report goes deep into discussion of retailing in the countries and segments to reveal the forces that are shaping POS purchase decisions.

What's The Deal With Out-of-Stocks? - Building upon previous research from IHL, this research study looks at the true cost of out-of-stocks to retailers. In this study we name names, looking at specific retailers and the consumer's experience with out-of-stocks when shopping their stores. Beyond just looking at empty shelves, this report brings clarity on the size of the out-of-stock problem that heretofore had been missing in the industry.

Why Charity in Retail is Good Business - It is not only coupons and discounts that can drive traffic to retailers or brands, but rather an opportunity exists to create an emotional connection through publicly promoting charity as part of the sales process. This FREE study reviews the impact on consumer behavior of tying products or entire retail chains to a specific charitable cause. The bottom line, doing good is good business. YOU CAN DOWNLOAD THE COMPLETE STUDY HERE

Inventory Distortion - Retail's $800 Billion Problem - In total, Inventory Distortion costs retailers collectively nearly $800 Billion globally. Or put another way, same store sales could increase 9.2% if this problem was completely fixed. Building upon previous research from IHL, this research study looks at the true cost of Inventory Distortion (Out-of-Stocks and Overstocks) to retailers. Beyond just looking at empty shelves or the discount rack, this report brings clarity on the size of the problem that heretofore had been missing in the industry.

To BYOD or Not BYOD? The Retailer's Mobile Enterprise Question - While Mobile POS might be the highest-profile, most buzz-generating application of mobile technology in retailing, the use of mobile devices in the remainder of the Retail Enterprise is where more game-changing activity is underway, and quite often under the radar. It is in this setting that BYOD (short for Bring Your Own Device) is heavily at play, regardless of whether or not it has been authorized. This report looks at the current state of Enterprise Mobile in the North American retail setting, the extent to which BYOD is occurring, and the associated IT spend. We also provide a forecast of what the Enterprise Mobile profile will look like in the future, as well as estimates of the IT Spend-related savings due to various levels of BYOD adoption of employee-owned Non-Rugged Handheld and Tablet devices.

10th Annual Store Systems Study - Mobility Meets Retail's Big Data - Most retailers had a solid 2012 and are now looking to expand their businesses with new IT Spend, Store Growth, and IT Hiring going into 2013. Along the way they are planning to accelerate the use of mobile tablets, innovative loyalty programs, RFID, Omnichannel, and a dash of Big Data in their operations. In our 10th Annual study with RIS News we interviewed retailers on their future store systems buying decisions. It covers everything from POS, to mobile to payment, to printers, to scanners, to big data, to workforce management and overall IT Spend and Store Growth plans. It is the first research of 2013.

Consumer Mobile: The End of the Store As We Know It? - The rise of the smartphone and tablet is radically changing the shopping experience...and traditional brick and mortar retailers are hopelessly behind at the moment. Amazon's 2011 sales through mobile devices was 262% of the combined total of mobile sales for the Top 100 traditional retailers. This study looks at the challenges being faced by retailers, from showrooming, to cross-channel, to the impact on the sale of traditional POS terminals.

Mobile POS: Hype to Reality - Mobile in retail is now a $5.7 Billion business worldwide and one that continues to grow rapidly. It is the single fastest moving trend in retail since Internet was added to the stores. Mobile and The buzz about Mobile in Retail has been increasing ever since Apple began using it in their stores. Of the various store functions that can be performed using Mobile technology, one of the most interesting is that of Mobile POS. This report looks at the current state of Mobile POS in North America, the adoption rates of the various retail verticals, and the shipment and installed base details by type of device (Rugged Handheld, Non-Rugged Handheld, and Tablet). We also provide forecasts for shipments and installed base of these devices, as well as an estimate of the impact that these devices will have on the use of traditional POS hardware.

DATA SERVICES
Sophia - Wisdom for Manufacturing - Named after the Greek word for wisdom, Sophia is by far the most comprehensive source of not just data, but key wisdom for smart decisions in the manufacturing industry. It is the only data service that links IT spend, to specific technology, to specific personnel, to specific financial results, tied together and backed by our advisory staff. Sophia provides insight into nearly 250 types of hardware/software/services and key personnel for over 1,400 consumer goods manufacturers. Your enterprise subscription allows everyone in your organization to create targeted mailing lists of key executives, do competitive analysis, look up market share and understand IT spend for an individual retailer or thousands of companies
Read a Microsoft Case Study on Sophia Here

Sophia - Wisdom for Retail IT Vendors - North America - Now with Sophia Predictive Analytics!
From Data to Insight, WISDOM for Retail.
Named after the greek word for wisdom, Sophia is by far the most comprehensive source of not just data, but key wisdom for smart decisions in the retail industry. It is the only data service that links IT spend, to specific technology, to specific personnel, to specific financial results, tied together and backed by our advisory staff. Sophia provides insight into nearly 200 types of hardware/software/services and key personnel for over 2,800 retailers and restaurants.

Now with SPA by Sophia (Sophia Predictive Analytics), the system allows for benchmarking against competitors, identifying which retailers are leaders in specific technologies, their projected IT spending plans in key categories(like Business Intelligence/Analytics, Merchandising/Supply Chain, ERP, and Store Systems), and which technologies they are likely to purchase in the next 24 months. Your enterprise subscription allows everyone in your organization to create targeted mailing lists of key executives, do competitive analysis, look up market share and understand IT spend for an individual retailer or thousands of companies

Key Retail Decision Makers - Need a Mailing List of Key Retail Technology Decision Makers? People like CIOs, VPs of MIS, Store Operations, CEOs, etc. We have that information available in custom queries for you. All information can be sent electronically and used multiple times.

Sophia for Retailers - North America - Now with Sophia Predictive Analytics!
From Data to Insight, WISDOM for Retail.
As a retailer, when you need information on vendors and competitors you want it quick and concise. Sophia for Retailers provides specific tools to research technology vendors and the technologies used by your competitors. Named after the greek word for wisdom, Sophia is by far the most comprehensive source of not just data, but key wisdom for smart decisions in the retail industry. It is the only data service that links IT spend, to specific technology, to specific personnel, to specific financial results, tied together and backed by our advisory staff. Accessed online Sophia provides insight into nearly 200 types of hardware/software/services and key personnel for over 2,800 retailers and restaurants.
Now with SPA by Sophia (Sophia Predictive Analytics), the system allows for benchmarking against competitors, identifying which retailers are leaders in specific technologies, their projected IT spending plans in key categories(like Business Intelligence/Analytics, Merchandising/Supply Chain, ERP, and Store Systems), and which technologies they are likely to purchase in the next 24 months. Your enterprise subscription allows everyone in your organization to create targeted mailing lists of key executives, do competitive analysis, look up market share and understand IT spend for an individual retailer or thousands of companies

Sophia - Wisdom for Retail IT Vendors - Europe, Middle East, Africa - Now with Sophia Predictive Analytics!
From Data to Insight, WISDOM for Retail.
Sophia EMEA is based on the same great system and format as our system for North America. We track over 750 top retailers in Europe. the Middle East and Africa across 200 types of hardware, software, and services. Also included are the key contact personnel for each of the companies so you know who to call on to get past the receptionist. Finally, we include estimated IT Spend for each retailer. Now with SPA by Sophia (Sophia Predictive Analytics), the system allows for benchmarking against competitors, identifying which retailers are leaders in specific technologies, their projected IT spending plans in key categories(like Business Intelligence/Analytics, Merchandising/Supply Chain, ERP, and Store Systems), and which technologies they are likely to purchase in the next 24 months. Your enterprise subscription allows everyone in your organization to create targeted mailing lists of key executives, do competitive analysis, look up market share and understand IT spend for an individual retailer or thousands of companies

POS Terminal Shipments by Vendor - For years, customers have been asking for POS Shipments by vendor in a similar format that IDC reports PC Shipments. This is that product. The POS Terminal Shipments by Vendor product provides shipments and installed base on a quarterly and annual basis for vendors such as Toshiba Global Commerce (IBM), NCR, HP, Wincor-Nixdorf, Fujitsu, Dell, MICROS, Digipos, and many others. It includes data on processors and operating systems historically and provides a forecast going forward. It is also the only review of the POS market that includes the PC on Cash Drawer (PCOCD) market with vendors like HP, Dell, Lenovo, Acer and others.

Sophia Knows Your Trade Show - Need to target the people likely attending the Retail's Big Show? People like CIOs, VPs of MIS, HR, CMO's, Store Operations, etc. By combining the list of verified companies attending NRF 2013, combined with the power of IHL's Sophia Retail Technology database, we provide a list of approximately 4,000 targeted retailer attendees, representing over 330 companies. All information can be sent electronically and used multiple times.

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